/* ai customer service frontend skin start */
.mwai-chatbot-container.rara-ai-customer-service {
  --rara-ai-blue: #325072;
  --rara-ai-blue-dark: #325072;
  --rara-ai-green: #18aa91;
  --rara-ai-text: #344563;
  --rara-ai-muted: #9aa8bb;
  --rara-ai-line: #e6eaf0;
  --rara-ai-panel: #f4f6f9;
  --rara-ai-icon: #325072;
  --rara-ai-window-width: 500px;
  --rara-ai-window-height: 665px;
  --rara-ai-card-shadow: 0 2px 8px rgba(19, 35, 54, 0.14);
  position: fixed;
  right: 0;
  bottom: 0;
  z-index: 2147483000;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-trigger {
  width: 58px;
  height: 58px;
  padding: 0;
  border: 0;
  background: transparent;
  position: fixed;
  left: 32px;
  right: auto;
  bottom: 56px;
  z-index: 2147483002 !important;
  cursor: pointer;
  transition: opacity 0.18s ease, transform 0.18s ease;
}

.mwai-chatbot-container.rara-ai-customer-service.rara-ai-window-open .mwai-trigger {
  opacity: 0;
  pointer-events: none !important;
  transform: scale(0.92);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-trigger-shell {
  width: 100%;
  height: 100%;
  border-radius: 999px;
  background: var(--rara-ai-blue);
  box-shadow: 0 10px 24px rgba(20, 45, 76, 0.22);
  position: relative;
  display: block;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-trigger-shell::before {
  content: "";
  position: absolute;
  width: 34px;
  height: 34px;
  left: 47%;
  top: 49%;
  transform: translate(-50%, -50%);
  background-image: url("./chat-trigger-icon.svg");
  background-repeat: no-repeat;
  background-position: center;
  background-size: contain;
  filter: brightness(0) invert(1);
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme {
  --mwai-width: var(--rara-ai-window-width);
  --mwai-headerHeight: 144px;
  --mwai-borderRadius: 4px;
  --mwai-backgroundHeaderColor: linear-gradient(120deg, var(--rara-ai-blue) 0%, var(--rara-ai-blue-dark) 100%);
  --mwai-backgroundPrimaryColor: var(--rara-ai-panel);
  --mwai-fontColor: var(--rara-ai-text);
  --mwai-accentColor: var(--rara-ai-green);
  --mwai-backgroundUserColor: linear-gradient(130deg, #1677ff 0%, #155ee8 100%);
  --mwai-iconSize: 54px;
  font-family: Arial, Helvetica, sans-serif;
  z-index: 2147483000;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window {
  position: fixed;
  inset: 0;
  pointer-events: none;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-window-box {
  width: min(var(--rara-ai-window-width), calc(100vw - 28px));
  height: min(var(--rara-ai-window-height), calc(100vh - 96px));
  min-width: min(360px, calc(100vw - 28px));
  min-height: min(520px, calc(100vh - 96px));
  max-width: calc(100vw - 28px);
  max-height: calc(100vh - 96px);
  position: fixed;
  left: auto !important;
  top: auto !important;
  right: auto !important;
  left: 32px !important;
  bottom: 30px !important;
  transform: none !important;
  border-radius: 4px;
  background: var(--rara-ai-panel);
  display: flex;
  flex-direction: column;
  box-shadow: 0 10px 28px rgba(22, 38, 59, 0.18);
  overflow: visible;
  z-index: 2147483001;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window:not(.mwai-open) .mwai-window-box {
  opacity: 0;
  visibility: hidden;
  transform: translateY(12px) !important;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window.mwai-open .mwai-window-box {
  opacity: 1;
  visibility: visible;
  transition: opacity 0.18s ease, transform 0.18s ease;
  pointer-events: auto;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window:not(.mwai-open):not(.mwai-opening) .mwai-window-box {
  pointer-events: none;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window.mwai-open .mwai-window-box,
.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window.mwai-opening .mwai-window-box {
  pointer-events: auto;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-resize-handle {
  width: 18px;
  height: 18px;
  position: absolute;
  right: 3px;
  bottom: 3px;
  cursor: nwse-resize;
  z-index: 8;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-resize-handle::before,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-resize-handle::after {
  content: "";
  position: absolute;
  right: 3px;
  bottom: 3px;
  border-right: 2px solid rgba(50, 80, 114, 0.55);
  border-bottom: 2px solid rgba(50, 80, 114, 0.55);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-resize-handle::before {
  width: 12px;
  height: 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-resize-handle::after {
  width: 7px;
  height: 7px;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header {
  position: relative;
  display: flex;
  align-items: flex-start;
  background: var(--rara-ai-blue);
  border-radius: 4px 4px 0 0;
  padding: 30px 24px 16px;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-avatar {
  width: 28px;
  height: 28px;
  border-radius: 999px;
  background: #2dbe67;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin: 0;
  cursor: pointer;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-avatar img {
  width: 17px;
  height: 17px;
  filter: brightness(0) invert(1);
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-avatar svg {
  width: 17px;
  height: 17px;
  fill: none;
  stroke: #fff;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-name {
  display: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-back {
  width: 34px;
  height: 34px;
  margin: -3px 12px 0 0;
  padding: 0;
  border: 0;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.15);
  color: #fff;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  box-shadow: none;
  position: relative;
  z-index: 6;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-back:hover {
  background: rgba(255, 255, 255, 0.24);
}

.mwai-chatbot-container.rara-ai-customer-service.rara-ai-home-active .rara-ai-back {
  display: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-back svg {
  width: 19px;
  height: 19px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-buttons {
  position: absolute;
  top: -37px;
  right: 0;
  margin: 0;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-buttons button {
  width: 34px;
  height: 25px;
  padding: 0;
  border: 0;
  outline: 0;
  border-radius: 999px;
  background: transparent;
  color: var(--rara-ai-icon);
  box-shadow: none;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-buttons button svg,
.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-buttons button img {
  width: 16px;
  height: 16px;
  color: currentColor;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-buttons .mwai-close-button {
  width: 44px;
  height: 35px;
  border: 0;
  position: relative;
  box-shadow: none;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-buttons .mwai-close-button::before,
.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-buttons .mwai-close-button::after {
  content: "";
  background-color: var(--rara-ai-icon);
  height: 3px;
  width: 28px;
  position: absolute;
  left: 8px;
  top: 16px;
  border-radius: 999px;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-buttons .mwai-close-button::before {
  transform: rotate(45deg);
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-buttons .mwai-close-button::after {
  transform: rotate(-45deg);
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme .mwai-body {
  min-height: calc(100% - var(--mwai-headerHeight));
  border-radius: 0 0 4px 4px;
  background: #fff;
  display: flex;
  flex-direction: column;
  overflow: visible;
}

.mwai-chatbot-container.rara-ai-customer-service.rara-ai-home-active .mwai-conversation,
.mwai-chatbot-container.rara-ai-customer-service.rara-ai-home-active .mwai-input,
.mwai-chatbot-container.rara-ai-customer-service.rara-ai-home-active .mwai-footer {
  display: none;
}

.mwai-chatbot-container.rara-ai-customer-service.rara-ai-faq-active .mwai-conversation,
.mwai-chatbot-container.rara-ai-customer-service.rara-ai-faq-active .mwai-input,
.mwai-chatbot-container.rara-ai-customer-service.rara-ai-faq-active .mwai-footer {
  display: none;
}

.mwai-chatbot-container.rara-ai-customer-service:not(.rara-ai-home-active) .rara-ai-home {
  display: none;
}

.mwai-chatbot-container.rara-ai-customer-service:not(.rara-ai-faq-active) .rara-ai-knowledge {
  display: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-home {
  padding: 0 12px 22px;
  margin-top: 28px;
  position: relative;
  z-index: 2;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-card {
  background: #fff;
  border-radius: 5px;
  box-shadow: var(--rara-ai-card-shadow);
  overflow: hidden;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-card + .rara-ai-card {
  margin-top: 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-card-title {
  color: var(--rara-ai-text);
  font-size: 14px;
  font-weight: 700;
  line-height: 1.25;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-expert-card > .rara-ai-card-title {
  padding: 13px 15px 12px;
  border-bottom: 1px solid var(--rara-ai-line);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-chat-now {
  width: 100%;
  min-height: 56px;
  border: 0;
  border-radius: 0;
  padding: 9px 12px 10px 19px;
  background: #fff;
  color: var(--rara-ai-text);
  display: flex;
  align-items: center;
  gap: 12px;
  text-align: left;
  cursor: pointer;
  box-shadow: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-chat-copy {
  min-width: 0;
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-chat-copy strong {
  font-size: 13px;
  color: var(--rara-ai-text);
  font-weight: 700;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-chat-copy small {
  color: var(--rara-ai-muted);
  font-size: 12px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-chat-time {
  align-self: flex-start;
  color: var(--rara-ai-muted);
  font-size: 11px;
  padding-top: 7px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-faq-header {
  height: 43px;
  padding: 0 11px 0 15px;
  border-bottom: 1px solid var(--rara-ai-line);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-search {
  width: 28px;
  height: 28px;
  border: 1px solid var(--rara-ai-line);
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: var(--rara-ai-icon);
  background: #fff;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-search svg {
  width: 15px;
  height: 15px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-faq-row {
  min-height: 49px;
  width: calc(100% - 15px);
  margin-left: 15px;
  padding: 0 13px 0 0;
  border: 0;
  border-bottom: 1px solid var(--rara-ai-line);
  display: flex;
  align-items: center;
  gap: 13px;
  background: #fff;
  color: var(--rara-ai-text);
  text-decoration: none;
  text-align: left;
  cursor: pointer;
  box-shadow: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-faq-row:hover .rara-ai-row-title,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-more:hover {
  color: var(--rara-ai-green);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-row-icon {
  width: 28px;
  min-width: 28px;
  height: 28px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: var(--rara-ai-icon);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-row-icon svg {
  width: 27px;
  height: 27px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-row-icon img {
  width: 27px;
  height: 27px;
  display: block;
  object-fit: contain;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-row-icon svg,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-search svg,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-article-icon svg,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-plus svg,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-feedback svg {
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-row-title {
  font-size: 13px;
  font-weight: 700;
  color: var(--rara-ai-text);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-more {
  min-height: 36px;
  padding: 10px 15px 11px;
  display: inline-flex;
  align-items: center;
  color: var(--rara-ai-text);
  font-size: 12px;
  font-weight: 700;
  text-decoration: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-powered {
  margin-top: 68px;
  text-align: center;
  color: #31405a;
  font-size: 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-powered strong {
  color: #0a6bd8;
  font-weight: 700;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-powered strong::before {
  content: "";
  width: 11px;
  height: 11px;
  margin: 0 5px 0 3px;
  border-radius: 3px;
  background: #1fb974;
  display: inline-block;
  vertical-align: -1px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-entry {
  margin-top: 22px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-entry-button {
  width: 100%;
  min-height: 48px;
  padding: 8px 15px;
  border: 0;
  background: #fff;
  color: var(--rara-ai-text);
  display: flex;
  align-items: center;
  gap: 13px;
  text-align: left;
  cursor: pointer;
  box-shadow: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-entry-button:hover .rara-ai-order-entry-copy strong {
  color: var(--rara-ai-green);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-entry-copy {
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-entry-copy strong {
  color: var(--rara-ai-text);
  font-size: 13px;
  font-weight: 700;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-entry-copy small {
  color: var(--rara-ai-muted);
  font-size: 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-home .rara-ai-powered {
  margin-top: 45px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-panel {
  padding: 16px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-title {
  color: var(--rara-ai-text);
  font-size: 15px;
  font-weight: 700;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-helper {
  margin: 6px 0 14px;
  color: var(--rara-ai-muted);
  font-size: 12px;
  line-height: 1.45;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-form {
  display: grid;
  gap: 11px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-form label {
  color: var(--rara-ai-text);
  font-size: 12px;
  font-weight: 700;
  display: grid;
  gap: 6px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-form input {
  width: 100%;
  height: 42px;
  padding: 0 12px;
  border: 1px solid var(--rara-ai-line);
  border-radius: 4px;
  background: #fff;
  color: var(--rara-ai-text);
  font-size: 13px;
  outline: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-form input:focus {
  border-color: rgba(50, 80, 114, 0.55);
  box-shadow: 0 0 0 2px rgba(50, 80, 114, 0.08);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-form button {
  height: 42px;
  border: 0;
  border-radius: 4px;
  background: var(--rara-ai-blue);
  color: #fff;
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-form button:disabled {
  opacity: 0.65;
  cursor: default;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-message {
  min-height: 18px;
  margin-top: 10px;
  color: var(--rara-ai-muted);
  font-size: 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-message.is-error {
  color: #b42318;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-message.is-success {
  color: var(--rara-ai-green);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-results {
  display: grid;
  gap: 9px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-result {
  padding: 11px 12px;
  border: 1px solid var(--rara-ai-line);
  border-radius: 4px;
  background: #fff;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-result-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-result-header strong {
  color: var(--rara-ai-text);
  font-size: 13px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-result-header span {
  color: var(--rara-ai-green);
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-result-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-top: 6px;
  color: var(--rara-ai-muted);
  font-size: 12px;
  line-height: 1.4;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-result-meta span:last-child {
  color: var(--rara-ai-text);
  font-weight: 700;
  text-align: right;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-result-track {
  margin-top: 7px;
  color: var(--rara-ai-text);
  font-size: 12px;
  font-weight: 700;
  line-height: 1.4;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme .mwai-conversation {
  flex: 1;
  min-height: 0;
  padding: 16px 18px;
  overflow-y: auto;
  background: #fff;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme .mwai-input {
  padding: 12px 16px 14px;
  background: #fff;
  border-top: 1px solid var(--rara-ai-line);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-chat-input {
  display: flex;
  align-items: center;
  gap: 10px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-chat-input textarea {
  width: 100%;
  min-height: 54px;
  max-height: 120px;
  padding: 14px 16px;
  border: 1px solid var(--rara-ai-line);
  border-radius: 4px;
  resize: none;
  outline: 0;
  color: var(--rara-ai-text);
  font-size: 14px;
  line-height: 1.4;
  background: #f7f9fc;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-chat-input textarea::placeholder {
  color: #a3b0c2;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-send-button {
  width: 48px;
  min-width: 48px;
  height: 48px;
  padding: 0;
  border: 0;
  border-radius: 999px;
  background: linear-gradient(180deg, #176ba3 0%, #0f5f93 100%);
  color: #fff;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  box-shadow: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-send-button:disabled {
  opacity: 0.65;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-send-button svg {
  width: 18px;
  height: 18px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message {
  display: flex;
  margin-bottom: 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-user {
  justify-content: flex-end;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-bubble {
  max-width: 84%;
  padding: 12px 14px;
  border-radius: 16px;
  color: var(--rara-ai-text);
  font-size: 14px;
  line-height: 1.5;
  white-space: pre-wrap;
  word-break: break-word;
  box-shadow: 0 1px 2px rgba(19, 35, 54, 0.05);
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-window ::selection {
  background: #2f6fe4;
  color: #ffffff;
}

.mwai-chatbot-container.rara-ai-customer-service .mwai-window ::-moz-selection {
  background: #2f6fe4;
  color: #ffffff;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-bubble a {
  color: #0b57d0;
  text-decoration: underline;
  font-weight: 600;
  text-decoration-thickness: 1px;
  text-underline-offset: 2px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-user .rara-ai-message-bubble a {
  color: #ffffff;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-bubble a:hover {
  color: #0842a0;
  text-decoration: underline;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-bubble p,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-bubble ul,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-bubble ol {
  margin: 0 0 8px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-bubble p:last-child,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-bubble ul:last-child,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-bubble ol:last-child {
  margin-bottom: 0;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-assistant .rara-ai-message-bubble {
  background: #eef3f9;
  border-top-left-radius: 6px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-user .rara-ai-message-bubble {
  color: #fff;
  background: linear-gradient(180deg, #176ba3 0%, #0f5f93 100%);
  border-top-right-radius: 6px;
}

/* support form display start */
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-message-assistant {
  align-items: flex-start;
  flex-direction: column;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-form {
  width: min(84%, 390px);
  margin-top: 8px;
  padding: 14px;
  border: 1px solid #dbe4ef;
  border-radius: 8px;
  background: #ffffff;
  box-shadow: 0 2px 8px rgba(19, 35, 54, 0.12);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-title {
  display: block;
  margin-bottom: 6px;
  color: var(--rara-ai-text);
  font-size: 14px;
  line-height: 1.3;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-description,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-notice {
  margin: 0 0 10px;
  color: var(--rara-ai-muted);
  font-size: 12px;
  line-height: 1.45;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-field {
  display: block;
  margin-bottom: 10px;
  color: var(--rara-ai-text);
  font-size: 12px;
  font-weight: 700;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-field span {
  display: block;
  margin-bottom: 5px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-field input,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-field textarea {
  width: 100%;
  min-height: 38px;
  padding: 9px 10px;
  border: 1px solid #d7e0ea;
  border-radius: 6px;
  color: var(--rara-ai-text);
  background: #ffffff;
  font: inherit;
  font-size: 13px;
  line-height: 1.35;
  outline: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-field textarea {
  resize: vertical;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-field input:focus,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-field textarea:focus {
  border-color: var(--rara-ai-blue);
  box-shadow: 0 0 0 2px rgba(50, 80, 114, 0.14);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-submit {
  width: 100%;
  min-height: 40px;
  margin-top: 2px;
  border: 0;
  border-radius: 6px;
  color: #ffffff;
  background: var(--rara-ai-blue);
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-submit:disabled {
  opacity: 0.7;
  cursor: default;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-status {
  min-height: 18px;
  margin: 0 0 8px;
  font-size: 12px;
  line-height: 1.4;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-status.is-error {
  color: #b42318;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-support-status.is-success {
  color: #087443;
}
/* support form display end */

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-view-title {
  min-width: 0;
  flex: 1;
  margin-left: 15px;
  margin-top: 5px;
  color: #fff;
  font-size: 14px;
  font-weight: 700;
}

.mwai-chatbot-container.rara-ai-customer-service.rara-ai-faq-active .mwai-header .mwai-avatar {
  display: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-knowledge {
  margin-top: 15px;
  padding: 0 12px 18px;
  position: relative;
  z-index: 3;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-search-field {
  height: 42px;
  margin-bottom: 14px;
  padding: 0 14px;
  border-radius: 5px;
  background: #fff;
  display: flex;
  align-items: center;
  gap: 10px;
  box-shadow: var(--rara-ai-card-shadow);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-search-field span {
  width: 17px;
  height: 17px;
  color: var(--rara-ai-icon);
  display: inline-flex;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-search-field svg {
  width: 17px;
  height: 17px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-search-field input {
  min-width: 0;
  width: 100%;
  height: 100%;
  border: 0;
  outline: 0;
  color: var(--rara-ai-text);
  font-size: 13px;
  background: transparent;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-summary,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-tile,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-article-list,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-card {
  background: #fff;
  border-radius: 5px;
  box-shadow: var(--rara-ai-card-shadow);
  overflow: hidden;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-summary {
  min-height: 56px;
  padding: 10px 18px;
  display: flex;
  align-items: center;
  gap: 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-summary small,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-summary strong {
  display: block;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-summary small {
  color: #708098;
  font-size: 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-summary strong {
  color: var(--rara-ai-text);
  font-size: 14px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-grid-panel {
  padding-top: 2px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-grid-title {
  margin: 0 0 10px;
  color: var(--rara-ai-text);
  font-size: 13px;
  font-weight: 700;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-tile {
  min-height: 102px;
  padding: 17px 14px 14px;
  border: 0;
  color: var(--rara-ai-text);
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  text-align: left;
  cursor: pointer;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-tile:hover {
  color: var(--rara-ai-icon);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-tile .rara-ai-row-icon {
  width: 35px;
  height: 35px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-tile .rara-ai-row-icon svg {
  width: 34px;
  height: 34px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-category-tile > span:last-child {
  max-width: 100%;
  color: inherit;
  font-size: 13px;
  font-weight: 700;
  line-height: 1.15;
  overflow-wrap: anywhere;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-article-list {
  margin-top: 0;
  border-radius: 0 0 5px 5px;
  box-shadow: var(--rara-ai-card-shadow);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-article-row {
  width: calc(100% - 28px);
  min-height: 52px;
  margin-left: 14px;
  padding: 0 8px 0 0;
  border: 0;
  border-bottom: 1px solid var(--rara-ai-line);
  background: #fff;
  color: var(--rara-ai-text);
  display: flex;
  align-items: center;
  gap: 12px;
  text-align: left;
  cursor: pointer;
  box-shadow: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-article-row:last-child {
  border-bottom: 0;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-article-icon {
  width: 18px;
  min-width: 18px;
  height: 18px;
  color: var(--rara-ai-icon);
  display: inline-flex;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-article-row span:last-child {
  font-size: 13px;
  line-height: 1.35;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-pagination {
  min-height: 44px;
  padding: 9px 12px;
  background: #fff;
  border-top: 1px solid var(--rara-ai-line);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-pagination button {
  min-width: 82px;
  height: 28px;
  padding: 0 12px;
  border: 1px solid var(--rara-ai-line);
  border-radius: 999px;
  background: #fff;
  color: var(--rara-ai-text);
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
  box-shadow: none;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-pagination button:disabled {
  opacity: 0.45;
  cursor: default;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-pagination span {
  color: var(--rara-ai-muted);
  font-size: 12px;
  font-weight: 700;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-empty {
  padding: 18px;
  color: var(--rara-ai-muted);
  font-size: 13px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-card {
  margin-top: 0;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-header {
  min-height: 64px;
  padding: 15px 16px;
  border-bottom: 1px solid var(--rara-ai-line);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-header h3 {
  margin: 0;
  color: var(--rara-ai-text);
  font-size: 14px;
  line-height: 1.35;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-plus {
  width: 27px;
  min-width: 27px;
  height: 27px;
  border: 1px solid var(--rara-ai-icon);
  border-radius: 999px;
  color: var(--rara-ai-icon);
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-plus svg {
  width: 15px;
  height: 15px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-body {
  max-height: 340px;
  padding: 16px 18px 10px;
  overflow-y: auto;
  color: var(--rara-ai-text);
  font-size: 13px;
  line-height: 1.45;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-body p {
  margin: 0 0 12px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-bullet {
  padding-left: 18px;
  position: relative;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-answer-bullet::before {
  content: "";
  width: 4px;
  height: 4px;
  border-radius: 999px;
  background: currentColor;
  position: absolute;
  left: 2px;
  top: 8px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-feedback {
  padding: 14px 14px 16px;
  border-top: 1px solid var(--rara-ai-line);
  text-align: center;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-feedback span {
  margin-bottom: 10px;
  display: block;
  color: #51627a;
  font-size: 13px;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-feedback button {
  width: 62px;
  height: 30px;
  margin: 0 4px;
  border: 1px solid var(--rara-ai-line);
  border-radius: 999px;
  background: #fff;
  color: var(--rara-ai-icon);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  box-shadow: none;
  transition: background-color 0.18s ease, border-color 0.18s ease, color 0.18s ease;
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-feedback button:hover,
.mwai-chatbot-container.rara-ai-customer-service .rara-ai-feedback button.is-active {
  border-color: var(--rara-ai-icon);
  color: var(--rara-ai-icon);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-feedback button.is-active {
  background: rgba(50, 80, 114, 0.1);
  box-shadow: inset 0 0 0 1px rgba(50, 80, 114, 0.12);
}

.mwai-chatbot-container.rara-ai-customer-service .rara-ai-feedback svg {
  width: 15px;
  height: 15px;
}

@media (max-width: 480px) {
  .mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window.mwai-bottom-right .mwai-window-box,
  .mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window.mwai-bottom-left .mwai-window-box {
    --mwai-headerHeight: 112px;
    width: calc(100vw - 24px);
    height: min(620px, calc(100dvh - 96px));
    min-width: 0;
    min-height: min(540px, calc(100dvh - 96px));
    max-width: calc(100vw - 24px);
    max-height: calc(100dvh - 96px);
    right: auto !important;
    left: 12px !important;
    bottom: 68px !important;
    top: auto;
    transform: none;
    border-radius: 10px;
    box-shadow: 0 18px 42px rgba(24, 45, 72, 0.28);
  }

  .mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header {
    min-height: 112px;
    padding: 25px 20px 14px;
    border-radius: 10px 10px 0 0;
  }

  .mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-avatar {
    width: 26px;
    height: 26px;
  }

  .mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-avatar svg,
  .mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-avatar img {
    width: 15px;
    height: 15px;
  }

  .mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme.mwai-window .mwai-header .mwai-buttons {
    top: -42px;
    right: -2px;
  }

  .mwai-chatbot-container.rara-ai-customer-service .mwai-timeless-theme .mwai-body {
    border-radius: 0 0 10px 10px;
    background: #f5f7fa;
  }

  .mwai-chatbot-container.rara-ai-customer-service .rara-ai-home {
    margin-top: 18px;
    padding: 0 10px 18px;
  }

  .mwai-chatbot-container.rara-ai-customer-service .rara-ai-card {
    border-radius: 7px;
  }

  .mwai-chatbot-container.rara-ai-customer-service .rara-ai-card + .rara-ai-card {
    margin-top: 10px;
  }

  .mwai-chatbot-container.rara-ai-customer-service .rara-ai-order-entry {
    margin-top: 12px;
  }

  .mwai-chatbot-container.rara-ai-customer-service .rara-ai-home .rara-ai-powered {
    margin-top: 28px;
  }
}

/* AI customer service mobile horizontal overflow guard start */
@media (max-width: 480px) {
  html,
  body {
    max-width: 100%;
    overflow-x: hidden;
  }
}
/* AI customer service mobile horizontal overflow guard end */
/* ai customer service frontend skin end */

/* AI customer service floating trigger position start */
.mwai-chatbot-container.rara-ai-customer-service .mwai-trigger,
.mwai-timeless-theme .mwai-trigger {
  left: 32px !important;
  right: auto !important;
  bottom: 56px !important;
  z-index: 2147483002 !important;
  pointer-events: auto !important;
  cursor: pointer;
}

@media (max-width: 480px) {
  .mwai-chatbot-container.rara-ai-customer-service .mwai-trigger,
  .mwai-timeless-theme .mwai-trigger {
    left: 18px !important;
    bottom: 78px !important;
  }
}
/* AI customer service floating trigger position end */