FAQs

The following is a list of items that cannot be returned:

• Ready to Assemble cabinets that have already been assembled are also not able to be returned
• Glass 
• Moldings, fillers, and panels, various accessories including but not limited to corbels/brackets, feet, posts/legs, onlays/valances
• Aerosol/touchup spray cans
• Items that have been opened and/or are no longer in their original packaging.

As long as the item you wish to return is in the original, unopened packaging and is not one of the non-returnable items (see Are there any items that cannot be returned?), you would just need to contact customer service within 5 days of your delivery. They will get a return authorization for you to include with your returned item and let you know the address where it should be returned. We ship out of many warehouses, so please do not return anything without speaking to customer service to make sure the return address is correct. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item. There is a 25% restocking fee for all returned items and you would be responsible for the return shipping. If you’re returning something that requires shipment by a freight company, we would be happy to get a quote using our carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. You would also need to make sure the item(s) is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.

Smaller items like an accessory or small cabinets can be returned via ground shipping (FedEx, UPS, USPS). If it is a larger, heavier item then it would need to be returned using a common freight company. It is advised that larger items are packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic-wrapped to keep the items on the pallet.

Please note, there is a 25% restocking fee for all returned items. You would be responsible for the return shipping. If you would like assistance with return shipping, please contact our customer service department. We are available on the phone Monday – Friday,  at this number: +1 516-979-6789. We sometimes can obtain a return carrier for you; then the amount you would pay for the return shipping would just be deducted from your total refund amount. 

When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.

We highly recommend ordering door samples before purchasing any cabinets to make sure the finish and style are exactly what you want. However, if you receive the cabinets and aren’t happy with them, you would be able to return your order (as long as the item you wish to return is in the original, unopened packaging and is not one of the non-returnable items – see Are there any items that cannot be returned?). There is a 25% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. You would also need to make sure the order is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. We would be happy to get a quote using our freight carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.

Once received back, you will be refunded the price you paid for the sample(s), not including any expedited shipping charges you added to your order. The refund will be processed in the same way you placed the order (credit card, PayPal, etc…).

Please contact customer service at RaraRTACabinets.com to request a return sample door, and be sure to include your name and order number to ensure a prompt refund.

If you need to cancel your order that is in transit to you, we would need to contact the freight company to have it returned to the warehouse. You would be responsible for any return shipping fees being charged by the freight company, in addition to the initial shipping charge you paid when placing the order and a 25% restocking fee. Once the order is returned to the warehouse, you will be refunded less the shipping and restocking fees.

If the wrong cabinet or accessory is shipped to you by mistake, please contact us within 5 days at RaraRTACabinets.com, and we will process and ship your correct items as quickly as possible. Pictures or other documentation may be required and if the incorrect item(s) needs to be returned, we will provide you with a shipping label.

Yes, there is a 25% restocking fee on all returned items.

Yes. However, if you receive your cabinets and aren’t happy with them, you would be able to return your order as long as the item you wish to return is in the original, unopened packaging and is not one of the non-returnable items.

Please contact customer service within 15 calendar days of your delivery date. We will help you get authorization to return them and then let you know where to ship back the items.

We ship out of many warehouses, so please do not return anything without speaking to customer service to make sure the return address is correct. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item.  

Please note, there is a 25% restocking fee for all returned items. You would be responsible for the return shipping. If you would like assistance with return shipping, please contact our customer service department. We are available on the phone Monday – Friday at this number: +1 516-979-6789‬‬. We sometimes can obtain a return carrier for you; then the amount you would pay for the return shipping would just be deducted from your total refund amount.

 The initial shipping charge you paid when placing the order will not be able to be refunded.  

You would also need to make sure the order is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic-wrapped.  

When the item(s) are returned, if we find there are damages that occurred in transit your refund may take a bit longer to be received until a proper inspection by the trucking company can occur. There is a possibility that you may need to file a freight claim if you handled the return shipping yourself.

You have 24 hours to cancel your order after it’s placed.  Please call us at +1 516-979-6789‬
‬ or email customer service at service@rarartacabinets.com and we will take care of the cancellation for you. There are no fees if canceled within 24 hours. If it’s after 24 hours, and your order has already begun being packed for shipment, we may not be able to cancel the order without a fee. We will let you know if the manufacturer is charging any fees to unpack the order and restock it.

Don’t worry! There’s no need to return a damaged order, we will be able to get you the replacement parts/cabinets that are needed (please see What if something on my order is damaged?). If you decide to return your entire order it would be treated as a regular return and you would be responsible for the return shipping and a 25% restocking fee. The initial shipping charge would not be able to be refunded. We will also need the delivery paperwork that noted the damage (paperwork the delivery driver had).