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FAQ
FAQs
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Order
If you need to cancel or make changes to your order, please let customer service know within 24 hours of placing your order. After 24 hours changes/cancellations may not be able to be made without incurring fees since your order may have already begun the packing process to prep for shipping. While we will try our best to accommodate any requests, many times, door sample orders will not be able to be changed/canceled since most will ship the same day you place your order.
Please contact service@rarartacabinets.com immediately if you need to change your shipping address. If a shipping address is changed after an order ships or if an address was entered incorrectly on an order and needs to be changed while the order is in transit, most freight companies will charge a rerouting fee. We will contact the freight company ASAP if your order has already shipped and find out if there are any fees involved. We will do our best to eliminate or reduce any fees, but if the freight company charges for the change, you would be responsible for these charges. If we are not notified of the error prior to shipment or delivery, we will not be able to issue a refund or reship your items free of charge.
Free shipping offers apply to all Ready to Assemble and Pre-Assembled kitchen cabinet and bathroom vanity orders over $2500 and all Sample Door orders!
**Free shipping only applies to the 48 contiguous US states, it does not apply to Alaska, Hawaii, or out-of-country orders.** In the event you cancel your order after it has shipped, the shipping that would have been charged (had the Free Shipping discount not been applied) and any return shipping fees and restocking fees will be deducted from your refund.
We accept MasterCard, Visa, Discover, American Express, PayPal, and financing through our partners (Klarna & Afterpay).
Basic kitchen pricing is based on a total of 20 feet of wall space. This type of pricing is a common method used by kitchen cabinet retailers to help customers gauge which cabinets cost less and which cost more. Below there are 10 cabinets and 4 accessories which we have used in the sample kitchen seen in the image below. These cabinets are the least expensive options for each finish as this is to be used as a starting point for you to gauge which finishes are less expensive and which are a bit more. We have priced out all of our finishes and listed the basic kitchen price below them so you are able to easily figure out which finish is more or less expensive than the other finishes. Shipping costs are not included in the basic kitchen pricing.
- BBC42 – 42″ Blind Base Cabinet
- SB36 – 36″ Sink Base Cabinet
- B09 – 09″ Base Cabinet
- B30 – 30″ Base Cabinet
- W0930 – 09″W x 30″H Wall Cabinet
- W1530 – 15″W x 30″H Wall Cabinet
- W3030 (x2) – 30″W x 30″H Wall Cabinet
- W3012 – 30″W x 12″H Wall Cabinet
- W3612 – 36″W x 12″ H Wall Cabinet
- BF3 – 3″ Base Filler
- WF3 (x2) – 3″W x 30″H Wall Filler
- DWP – Dishwasher Panel With 3″ Return
We do not sell doors to replace the current doors on your cabinets. 75% of the cost of a cabinet is in the door and drawer fronts. It may be cost effective to replace the whole cabinet. The skus we stock are boxed as a complete unit.
We run sales quite frequently, typically at least once if not twice a month. Doing so allows each customer a fair chance for a great discount! To find out more about an upcoming sale, please keep an eye on our sale page HERE, or sign up for emails to remain updated!
Reward points are given after each purchase! Rewards points earned can be redeemed for coupon codes that can be used on future orders.
Due to the size, weight, and fragile nature of some of the cabinets, we discourage sending them UPS or Fedex. We have identified the items that they tend to damage more frequently than others, and try not to ship those items unless they are on a pallet.
If your order is shipping with a freight company, you must be home for the delivery, if not, the freight company won’t be able to deliver and they will charge you a re-delivery fee. After your order ships, customer service will email you a shipment confirmation which includes all your shipping information. Then, once the order arrives at your local freight terminal, the freight company will contact you to schedule the delivery date. This way, you will know exactly when to expect them. If your order is shipping Ground (with FedEx or UPS), no one needs to be home, the package(s) will be left even if no one is there.
Product Knowledge
A decorative end panel is a cabinet door that is applied to the side of the cabinet to mimic the look of a door. By adding a decorative door a more custom look can be created. Decorative doors are not required.
Most of our cabinets and vanities come with a piece of toe kick to be used when building the cabinet. We do recommend buying the 96″ piece of toe kick to create a uniform look across the front and to hide the seams where there are multiple cabinets side by side.
The quality for ready-to-assemble and pre-assembled is the same. The main difference is that pre-assembled cabinets come to you already built.
All base cabinets are going to be a standard depth of 24″
All wall cabinets are the standard depth of 12″, unless otherwise stated.
Yes, we offer refundable sample doors of all of our cabinet lines.
All of our base cabinets are 34.5″ high. This allows for a 1.5″ countertop to make to total height 36″.
Industry standard is a minimum of 19 inches.
Each cabinet style will require a different installation method for the crown molding. If the cabinet is full overlay or ¾ overlay, you may be able to attach the crown to the face frame, If not, you will have to attach it directly to the top of the cabinet. YouTube is a great resource for instructional videos.
It is used to fill small gaps resulting from uneven walls/ceilings or measurement discrepancies. Or to cover shims when installing decor doors, fillers, and the like.
Crown molding comes in a full-length piece that is typically 96″ long. All fillers, moldings, and panels must be cut to size on-site.
Yes, all of our cabinet lines are strong enough to hold granite or concrete countertops.
This molding is used under wall cabinets to hide the installation of under-cabinet lighting, or just to provide a more finished look.
Yes. It just will just not come with a drawer or shelves.
After Placing Your Order
Most Ready-to-Assemble orders will ship in 1-2 business days. Pre-Assembled orders will ship in 2-5 business days. Please check the specific finish page on the website for a more accurate shipping time frame.
Depending on the warehouse your cabinets are shipping from and the freight company, most transit times to your local freight terminal will be additional 0-2 business days. After your order arrives at the terminal, the freight company will contact you (at the number you entered with your shipping address) to schedule the exact delivery day.
Various finishes ship from different warehouses throughout the USA. If you are ordering multiple finishes, you may receive separate shipments depending on which warehouses they are being shipped from. You will receive confirmation emails whenever your order (or part of your order) has shipped. Inside cabinet accessory items would also ship separately (trash inserts, pullouts, etc…)
In some cases, there will be certain items out of stock. If this is the case, we will notify you and let you know when it will be in stock. Then you will have the option to:
1) Ship all in-stock items right away and the out-of-stock item(s) when they come in. You may be responsible for additional shipping charges
2) Wait until all items are in, then ship complete
3) Cancel the out of stock item(s)
4) Switch the out of stock item(s) to another item that is in stock and ship the order (ex: switch a 15″ drawer base to a regular 15″ base, or a 21×30 wall cabinet to a 18×30 wall cabinet with a 3” filler). If the items being changed result in a higher cost, you would be responsible for the difference and if they are a lesser cost, you would receive a refund for that amount
Claims
Please be aware, the wooden doors will still come in the box with the cabinet and the add-on upgrade for the glass doors will ship in their own separate box.
The 9” base cabinets actually don’t use locking clips as the drawer box is too narrow to accommodate them.
The 9″ base cabinet drawer glides work on a pin system. If you’re looking at the extended front end of the glide, you will see a pin. This pin catches on the underside of the drawer box to hold it in place when installed.
There are holes on either side of the pin and a screw can be added for extra security if you would like.
Please be aware, this is optional and many people choose not to utilize this option, preferring to leave the drawer unattached to the glides so they can easily remove the drawer box if necessary. There are typically extra screws in the hardware bag of the cabinets which can be used for this if you choose to attach it to the glide.
You can file claims for lost, stolen, or damaged packages. Click here to file a claim:https://www.rarartacabinets.com/submit-a-claim/
Don’t worry! There’s no need to return a damaged order, we will be able to get you the replacement parts/cabinets that are needed (please see What if something on my order is damaged?). If you decide to return your entire order it would be treated as a regular return and you would be responsible for the return shipping and a 25% restocking fee. The initial shipping charge would not be able to be refunded. We will also need the delivery paperwork that noted the damage (paperwork the delivery driver had).
Assembly instructions are listed on our website here.
Select the Finish you ordered. Links to PDFs will be available to download.
If any further information is needed, feel free to reach out to us at service@rarartacabinets.com
Xcotton is complimentary premium package protection for your order. Xcotton’s Package Protection is covered by RaraRTACabinets so that you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise! When you file a claim, it will be reviewed for approval by the Xcotton team, for a reorder within 24-48 hours.
You will receive a confirmation email from Xcotton with a link to file a claim. Filing a claim can be done very quickly through the Xcotton Claims Portal!
You can file claims for lost, stolen, or damaged packages.
Note: Make sure to have the Order Number and/or the Xcotton Order ID ready to use with the claim form.
Open your email from Xcotton. In the email, copy your Xcotton Order ID as you will need it to file the claim. Click here to file a claim: https://seller.xcottons.com/parcel#/parcel/parcel-login
Xcotton will process your reorder.
Shipping
Larger cabinet and full kitchen orders will be shipped with a common freight carrier (the freight carrier will be determined when your order is ready for shipment and you will be emailed this info with you shipment confirmation). Smaller cabinets and accessories will be shipped with FedEx or UPS Ground.
If shipping to a residential address, it is a curbside, end of truck delivery. Curbside, meaning the delivery will be made either at the curb or in your driveway, depending on what the driver deems the easiest and safest way to deliver your order. End of truck, meaning the driver is only responsible for moving the pallet to the end of the truck. From that point, it is the customer’s responsibility to unload the pallet piece by piece (this is a perfect time to do a piece count and inspect each box for damage).
The lift gate is like an ‘elevator’ on the back of the freight truck that lowers the pallet onto the curb. You would then unload the pallet from the curb as opposed to the back of the truck. Certain orders will not be able to use a lift gate due to the size of the pallets used for delivery. If your order is able to utilize a lift gate, it will be automatically included on your delivery free of charge!
Many cabinets will be very large and heavy (in excess of 100 lbs) so having 1 or 2 additional people to help is highly recommended. The delivery drivers work for the freight companies (not RaraRTACabinets.com) and for insurance purposes, are not able to assist in unloading any cabinets so he or she would not be able to help during this process.
- Take a photo of the pallet(s) coming off the back of the truck. Please do this even if the shipment appears to be intact as this can be helpful if an issue arises down the line.
- It is extremely important that you do a piece count and make sure all ordered pieces are there (unless you’ve been informed of any out-of-stock items). Some pieces may be packaged together, i.e. crown molding, fillers, etc… If you can, open any accessory boxes while the driver is there to make sure all pieces are accounted for. If you’re not able to locate an item, document this on proof of delivery the driver will have you sign. Missing items must be noted on the driver’s copy of the proof of delivery. If shortages are not noted on the proof of delivery, we will not be able to reship these items for no charge. Please also note if the shrink wrap is broken or not intact upon delivery.
In addition to doing a piece count, you want to check each box for visible damage. The trucking company is required to let you check the outside of each box. You do not need to open each box, just check over the outside for cracks, dents, holes, etc… If the driver tells you they will not wait for you to check over the boxes, call the trucking company and explain that you need to note any visible damage on the proof of delivery and the driver is giving you a hard time (this is not very common). The number to the trucking company will be on the shipping paperwork. If it is during business hours, you can also call us directly to assist. The boxes are checked in the warehouses before being shipped out, however, as soon as the trucking company picks up your order, they are responsible for any damages that occur in transit and will only approve replacements if the damages are noted on the driver’s copy of the signed delivery receipt.
If you have any questions about this process, do not hesitate to contact us!
If the order has shipped storage fees may apply. If the order has not shipped email RaraRTACabinets.com or call +1 516-979-6789 for the next steps.
After receiving your shipment, you will have Seven (7) days to go through your order checking for any concealed damage. The carrier must be notified within Seven (7) days of delivery of any concealed damage for the claim to be considered.
Tiitss cabinets come flat-packed on pallets. Pre-assembled cabinets come fully assembled and boxed on pallets. Certain orders will not be able to use a lift gate due to the size, weight, or length of the pallets used for delivery. If your order is able to utilize a lift gate, it will be automatically included in your delivery free of charge!
Deliveries will be on 53 foot trailers. Please contact us about your delivery IF: You live in a Gated Community, on a private drive, narrow road or cul-de-sac. Then, we can arrange in advance for a smaller truck to make your delivery. If smaller trucks are not available, you may be required to meet the driver if a large truck is not able to get to your exact location.
Returns / Cancellations
The following is a list of items that cannot be returned:
- Ready to Assemble cabinets that have already been assembled are also not able to be returned
- Glass
- Moldings, fillers, and panels, various accessories including but not limited to corbels/brackets, feet, posts/legs, onlays/valances
- Aerosol/touchup spray cans
- Items that have been opened and/or are no longer in their original packaging.
As long as the item you wish to return is in the original, unopened packaging and is not one of the non-returnable items (see Are there any items that cannot be returned?), you would just need to contact customer service within 5 days of your delivery. They will get a return authorization for you to include with your returned item and let you know the address where it should be returned. We ship out of many warehouses, so please do not return anything without speaking to customer service to make sure the return address is correct. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item. There is a 25% restocking fee for all returned items and you would be responsible for the return shipping. If you’re returning something that requires shipment by a freight company, we would be happy to get a quote using our carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. You would also need to make sure the item(s) is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.
Smaller items like an accessory or small cabinets can be returned via ground shipping (FedEx, UPS, USPS). If it is a larger, heavier item then it would need to be returned using a common freight company. It is advised that larger items are packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic-wrapped to keep the items on the pallet.
Please note, there is a 25% restocking fee for all returned items. You would be responsible for the return shipping. If you would like assistance with return shipping, please contact our customer service department. We are available on the phone Monday – Friday, at this number: +1 516-979-6789. We sometimes can obtain a return carrier for you; then the amount you would pay for the return shipping would just be deducted from your total refund amount.
When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.
We highly recommend ordering door samples before purchasing any cabinets to make sure the finish and style are exactly what you want. However, if you receive the cabinets and aren’t happy with them, you would be able to return your order (as long as the item you wish to return is in the original, unopened packaging and is not one of the non-returnable items – see Are there any items that cannot be returned?). There is a 25% restocking fee for all returned items and you would be responsible for the return shipping. The initial shipping charge you paid when placing the order will not be able to be refunded. You would also need to make sure the order is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. We would be happy to get a quote using our freight carriers (as we can normally receive lesser expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.
Once received back, you will be refunded the price you paid for the sample(s), not including any expedited shipping charges you added to your order. The refund will be processed in the same way you placed the order (credit card, PayPal, etc…).
Please contact customer service at RaraRTACabinets.com to request a return sample door, and be sure to include your name and order number to ensure a prompt refund.
If you need to cancel your order that is in transit to you, we would need to contact the freight company to have it returned to the warehouse. You would be responsible for any return shipping fees being charged by the freight company, in addition to the initial shipping charge you paid when placing the order and a 25% restocking fee. Once the order is returned to the warehouse, you will be refunded less the shipping and restocking fees.
If the wrong cabinet or accessory is shipped to you by mistake, please contact us within 5 days at RaraRTACabinets.com, and we will process and ship your correct items as quickly as possible. Pictures or other documentation may be required and if the incorrect item(s) needs to be returned, we will provide you with a shipping label.
Yes, there is a 25% restocking fee on all returned items.
Yes. However, if you receive your cabinets and aren’t happy with them, you would be able to return your order as long as the item you wish to return is in the original, unopened packaging and is not one of the non-returnable items.
Please contact customer service within 15 calendar days of your delivery date. We will help you get authorization to return them and then let you know where to ship back the items.
We ship out of many warehouses, so please do not return anything without speaking to customer service to make sure the return address is correct. If something is returned to the incorrect address, unfortunately, we won’t be able to issue a refund for that item.
Please note, there is a 25% restocking fee for all returned items. You would be responsible for the return shipping. If you would like assistance with return shipping, please contact our customer service department. We are available on the phone Monday – Friday at this number: +1 516-979-6789. We sometimes can obtain a return carrier for you; then the amount you would pay for the return shipping would just be deducted from your total refund amount.
The initial shipping charge you paid when placing the order will not be able to be refunded.
You would also need to make sure the order is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic-wrapped.
When the item(s) are returned, if we find there are damages that occurred in transit your refund may take a bit longer to be received until a proper inspection by the trucking company can occur. There is a possibility that you may need to file a freight claim if you handled the return shipping yourself.
You have 24 hours to cancel your order after it’s placed. Please call us at +1 516-979-6789 or email customer service at service@rarartacabinets.
Don’t worry! There’s no need to return a damaged order, we will be able to get you the replacement parts/cabinets that are needed (please see What if something on my order is damaged?). If you decide to return your entire order it would be treated as a regular return and you would be responsible for the return shipping and a 25% restocking fee. The initial shipping charge would not be able to be refunded. We will also need the delivery paperwork that noted the damage (paperwork the delivery driver had).
Payment
We accept all of the payment types listed below.
- Visa
- Mastercard
- American Express
- Discover Card
- PayPal
- Apple Pay
- Klarna Financing
- Afterpay Financing
If you would like assistance with your payment or need help choosing the right payment type for your order with us, please contact our customer service department. We are available on the phone, Monday – Friday 1 am-7am, 9 pm-12 pm EST.Our contact number is tel: +1 516-979-6789
We do not offer any layaway plans. Your invoice must be paid in full before we can ship your order.
We do offer financing through a company called Klarna. They offer to finance your project! Typical loan lengths are 6, 12, and 24 months. If you are interested in using Klarna to pay for your order, we recommend that you navigate to the page below:
Please note: financing decisions by Klarna are based on your personal credit score and credit history. RaraRTACabinets.com is not responsible, nor can we negotiate the terms of the APR on your loan. In some cases, Klarna does offer 0% APR loans, but that is on a case-by-case basis.