1. Delivery Requirements:

Once your shipment arrives at the destination terminal, the carrier will call you to schedule delivery. If carrier failed to reach you, they may begin charging storage fees until delivery is completed. The customer shall bear all storage fees charged.

An adult aged 18 or older (you or your authorized representative) must be present to sign for delivery. Residential delivery is curbside delivery: goods will be unloaded at the curb where the driveway meets the street. Drivers will not move goods into your home or past the lift-gate. You are responsible for moving all items from the curb into your property.

Some shipments, especially those on 8-foot pallets, may not fully fit on the lift-gate. Given the size and weight of the shipment, we recommend having at least 2 adults available to assist with receiving.

NOTE: (1) Most items are cabinets, flat-packed in cardboard boxes. The majority of boxes are no larger than 28” × 44” × 6”. Boxes sit on 4’ × 4’ pallets, generally stacked to a maximum height of 72”.
            (2) Smaller items that do not require LTL freight will ship as loose packages via UPS or FedEx.

2. Delivery Inspection Guidelines:

Please inspect your shipment at the time of delivery before signing. We highly recommend taking the following photos prior to signature:

(1) Full wide shot of the entire pallet and shipment
(2) Close-up photos of all outer packaging (If you need to file a claim, we require photos of the outer packaging showing damage or missing items.)
(3) Freight labels and shipping documents

In short, photos/videos of any visible issues before signing, which will support you if a freight claim becomes necessary later.

3. POD (Proof of Delivery) Notation Requirement:

If damage or item shortages are visible before signing, you must note “Damaged” or “Shortage” on the delivery receipt while the carrier driver is present. 

4. Inspection Deadline: 

If no visible damage or shortages are found at delivery, we recommend to unbox and inspect the entire shipments within 3 days of receipt.

5. Claim Filing Deadlines:

For detailed information, please check our Return Policy and Replacement Policy.

NOTE: (1) DO NOT refuse shipment even if you find issues before signing. Refusal will prevent us from processing your claim, and the buyer will be responsible for all round-trip freight charges.
            (2) We do not cover damage that occurs after the customer assembles the products.